No Delivery Refund
If your package isn't delivered by the latest Guaranteed Refund Date, you could apply for a full refund. (For items marked with fast delivery. For all other items, please contact customer service for more information.) If the package arrives later, you can keep it for free without needing to return it.
When Am I Not Eligible for Compensation if My Package Isn't Delivered?
1. Acts of Nature:
No refunds for non-delivery due to severe weather or natural disasters like hurricanes, floods, or earthquakes.
2. Courier Issues:
Refunds aren't available when delivery fails because of courier-related problems, such as strikes, equipment breakdowns, or other operational hiccups.
3. Address Errors:
If your package can't be delivered because of an incorrect, incomplete, or inaccurate address or ZIP code, you won't be eligible for a refund.
4. Missed Deliveries/Refused Package:
No refunds if the package is returned because you or anyone acting on your behalf wasn't available to accept it when the courier attempted delivery.
5. Awaiting Pickup:
If your package is waiting for pickup, please collect it as soon as possible. Once it is marked as "Pending Pickup," we cannot offer a refund or send a replacement.